We advise pre-booking in advance; you will be able to purchase on arrival however prices may differ from those online.
You do not need to book. Simply bring your CATA pass or letter of invitation with you on the day. (Cannot be used during August)
Tickets can be moved to a different date for a fee of £2 per ticket. This can be done through our website.
Unfortunately due to our zoo licence we only accept guide dogs. Documentation must be shown on arrival. Please check our terms and conditions for more information. We do not have any undercover parking so please do not leave your dogs in the car.
Please provide your blue light badge, DLA/PIP letter, ID card or Blue light card on arrival if you have purchased a concession ticket.
Our opening times and days change throughout the year. The attractions that are open also change throughout the year. Please see our ride status page or contact the team in reception to find out what is open at the time of your visit.
Yes! We operate our rides in the rain however there may be some disruption to operating times while heavy rain passes. Please double check on the morning of your visit by giving us a call.
Yes, we take cash or card at the park.
The online discount code is only applicable for the individual priced tickets and will not work alongside another discount code. If you are still having difficulty, then please give us a call.
Our memberships can be purchased through our website, over the phone or at the park on your next visit.
You can renew your membership online, over the phone or at the park. When renewing online please enter a lowercase r before your membership number. You will receive a 25% discount when you renew on your expiry date.
Yes, you can bring your own food and drink to the park. If you need to leave the park to collect items from the car the team in the gift shop can stamp your hand so you can leave and re-enter.
We have wheelchairs that guests can hire for a £10 refundable deposit. Please contact our reception team prior to your visit to organise this. Unfortunately we do not have mobility scooter hire on site.
No, our carpark is free of charge.
Yes! Please contact the Reception team for more information on what’s on offer.
Unfortunately we do not have lockers on park. You will need to carry your valuables with you.
Yes, if you have purchased dated tickets and you need to change the date simply select the change your visit date ticket option on the booking page. There is a £2 charge per ticket to change the date.
If there is anything we have missed then please get in touch, click here to speak with one of our Team.