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FAQ’s

Below are some of our most frequent questions asked when planning your day out at Camel Creek.

Do I need to pre-book?

We advise pre-booking in advance; when booking online you will save on your day out. Obviously you will be able to purchase on arrival, however prices may differ from those online.

Can I move my booking?

Tickets can be moved to a different date for a fee of £2 per ticket. This can be done through our website booking portal.

Do you allow dogs?

Unfortunately due to our zoo licence we only accept guide dogs. Documentation must be shown on arrival. Please check our terms and conditions for more information. We do not have any undercover parking so please do not leave your dogs in the car.

What proof do you need for a concession ticket?

Please provide your blue light badge, DLA/PIP letter, ID card or Blue light card on arrival if you have purchased a concession ticket.

What are your opening times throughout the year?

Our opening times and days change throughout the year. The attractions that are open also change throughout the year. Please see our Opening Times webpage for further details.

It’s raining, will your rides be open?

Yes! We operate our rides in the rain however there may be some disruption to operating times while heavy rain passes. Please double check on the morning of your visit by giving us a call.

I have a CATA pass, how do I book?

You do not need to book. Simply bring your CATA pass or letter of invitation with you on the day. (Cannot be used during August).

Do you take cash?

Yes, we take cash or card at the park.

How do I purchase memberships?

Our memberships can be purchased through our website, over the phone or at the park on your next visit.

How can I renew my membership?

You can renew your membership online, over the phone or at the park. When renewing online please enter a lowercase ‘r’ before your membership number. You will receive a 25% discount when you renew on your expiry date.

Can I bring a picnic to the park?

Yes, you can bring your own food and drink to the park. If you need to leave the park to collect items from the car, the team in the gift shop can stamp your hand so you can leave and re-enter.

Can I hire a mobility scooter or wheelchair?

We have wheelchairs that guests can hire for a £10 refundable deposit. Please contact our reception team prior to your visit to organise this. Unfortunately, we do not have mobility scooter hire on site.

Do I need to pay for parking?

No, our car park is free of charge.

Do you do Birthday Parties?

Yes! See our ‘Parties‘ webpage for more information and how to book.

Do you have lockers available to rent?

Unfortunately, we do not have lockers at the park. You will need to carry your valuables with you.

OPENING TIMES

TODAY
10:30am - 4:30pm
TOMORROW
10:30am - 4:30pm
17 June, 2024
Closed
View full opening times here

FREE RETURN OFFER!

Buying a day ticket for Camel Creek? Return within 7 days for another visit absolutely FREE! When you buy general admission tickets for Camel Creek, we will give you FREE returns for all ticket holders throughout the same week! Maximize your holiday, half term, or simply brighten your week with multiple trips to Camel Creek. We’re confident that after your first visit, the whole family will be eager to return for more fun!*

Just a heads up: to validate your return ticket, make sure to check in with our team on site so they can do this for you before you leave the park.

*Terms & Conditions Apply.

TESTIMONIALS

3

JUNIOR KEEPER EXPERIENCES

The Junior Keeper Experience at Camel Creek is a hands on family fun experience, which will create memories to last a lifetime.

Enjoy a two-hour experience, where you’ll get your hands dirty (literally!) whilst meeting and caring for some of our most popular residents including reptiles and meerkats, all whilst getting an exclusive behind-the-scenes insight into the daily routines of our animal team!