COVID-19 RESPONSE :

Update on Camel Creek Family Theme Park Operations – COVID 19 Response

The safety and well-being of our Guests and employees remains at the forefront of our response to this pandemic.

As a result, Camel Creek remains closed until further notice. We are working with local authorities and government officials to ensure we can open as soon as it is safe to do so with measures in place.

Below you will find information about current plans and activities the park us undertaking. Please continue to check back on our social media and website for updates.

Have plans with us?

If you have any current school or group bookings with us before July 2020 and wish to change the date to later in the year, please contact our team on hello@camelcreek.co.uk or 01841 540276. Due to the volume of calls, please have your booking reference number to hand.

Tickets –

Please note the information stated below only applies to tickets purchased directly from Camel Creek and no third parties. If you have purchased through an agent (KidsPass, Pirate FM etc) please contact them for assistance.

Annual Pass Holders – This is an unprecedented time for all of us and we want to thank everyone for there patience as we work through these challenging times.

All current pass holders with us, will have their accounts extended by the amount of days lost throughout this closure. The new expiry date will be updated by our team and you can enquire about this on your first visit back once we re-open.

NHS Tickets –  50% of all funds raised through these sales will be donated to the NHS, for this reason they are NON-REFUNDABLE. These tickets will be valid for 12 months from the day we re-open, when it is possible to do so, we will give an exact date.

2 Day Ticket: Please note that if you have purchased on of the two days tickets; the second visit must be used within 14 days of the first visit.

Half Price Membership – Similar to the above, these passes are NON-REFUNDABLE. They will be valid for 12 months from your first visit and be must redeemed in 2020, unfortunately these cannot be carried over and start in 2021.

Moving forwards –

At Camel Creek we want to ensure the safety of our guests and staff is paramount and a few procedures will be put into place before we re-open to reduce the further spread of this virus.

We will following the guidance from Public Health England and local authorities, but we already have these steps in place, or planned:

• Training for crew members, with reinforcement on a regular basis
• Defined and frequent cleaning cycles
• Easy access to hand washing stations and hand sanitizer
• Rapid response to any spills, trash and other situations where assistance is needed
• End of day deep cleaning procedures and sanitation
• Staff protection procedures and social distancing guidelines are also being installed around the park to ensure we are fully prepared when we re-open

We will continue to monitor government updates and guidelines from Public Health England, thank you again for your patience and we cannot wait to welcome you all to the park as soon as it is safe to do so.

If you have any enquiries or concerns please contact our team on hello@camelcreek.co.uk or by calling 01841 540276.